1.       The present terms and conditions of sale are applicable unless otherwise explicitly agreed in writing by Fiona Shannon Ceramics (FSC). No offer, promise of sale or contract, whether or not in accordance with the present terms and conditions of sale, shall be valid unless confirmed in writing.

2.       Payment must be in advance by the buyer on all orders.

3.       Carriage cost to be paid by the buyer.

4.       All breakages/defects in any orders shall be made known to FSC no later than 5 working days from the day of delivery. Notification to be made via email to fionashannonceramics@gmail.com and shall include order reference and images of breakages. FSC agrees to replace any damaged ceramics with a ceramic of a similar value and aesthetic, or if not possible reimbursement of the price of the defective item(s). The return of any defective items will not be accepted unless explicitly agreed in writing by FSC. After the expiry of 5 working days from the date of delivery (inclusive of the date of delivery) no claim will be accepted.

5.       All work is handmade and the buyer accepts that there will be small variations in size, shape and colour.

6.       Once an order or preorder has been purchased online no changes may be made beyond this point unless agreed in writing between the parties.

7.       Due to the handmade nature of the products, by placing an order the buyer accepts time is not of the essence. FSC reserves the right to supply the goods in different lots and deliveries. FSC will always strive to achieve full delivery by the agreed delivery dates however the buyer acknowledges and agrees that a delay is permissible due to elements beyond FSC control. In such cases by placing an order the buyer agrees that they have no right to cancel an order due to a late delivery (unless otherwise agreed in writing with FSC) nor claim damages.

8.       The buyer agrees that they will not resale any FSC items onto other Sellers for onward distribution. Upon notification by FSC of any onward distribution the buyer agrees to immediately cease this activity.